Case study
HR Consulting and Building an IT Customer Support Team for Lipscore
Due to its rapid growth, Lipscore decided to establish a new Customer Support team in the Tri-City area. Unfamiliar with the Polish job market, the company needed a partner for HR consulting and IT recruitment. The company chose Devire because of our experience and comprehensive approach to executing such projects.
About Lipscore
Lipscore is a Scandinavian platform that allows e-commerce customers to rate products and services. The platform enables users to share opinions, give ratings, and make suggestions, which helps businesses better understand their needs and preferences.
Client Challenge
With its rapid growth, Lipscore decided to build a new IT Customer Support team in the Tri-City area. The company faced significant challenges due to its lack of knowledge about the Polish job market and the specific requirements of IT sector employees. Lipscore needed a partner who could:
Solution
To meet Lipscore’s needs, we assembled a four-person project team led by an experienced Account Manager. The team supports the client in finding and hiring individuals for key technical roles such as IT Customer Support, Ruby Developer, Fullstack Ruby Developer, and Junior Ruby Developer. Devire recruiters create a shortlist of candidates who match the required skills and fit culturally. Their motivations, financial expectations, and skills are thoroughly vetted. This carefully selected group is then presented to Lipscore, who decides which candidates to proceed with. Additionally, our team provides consulting support on current salary trends, candidate expectations, market conditions, and legal frameworks for working with IT experts. We also handle all formalities related to collaborating with the individuals chosen by Lipscore.
Results
Since the beginning of our collaboration, Devire has assigned 11 contractors to Lipscore's project, including specialists in IT Customer Support, Ruby Development, Fullstack Ruby Development, and Junior Ruby Development.
Client Testimonial
"Devire always acts very quickly, usually providing candidates within 2-3 days. After a few adjustments at the start of our collaboration, the candidates were of really high quality. We have an extremely high hiring success rate from the candidates presented to us. Anna and other recruiters from Devire have been very friendly and problem-solving oriented from the beginning. We now receive excellent candidates, making our recruitment process very efficient. In several cases, it took less than a week from submitting our needs to hiring a new employee."
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