What is business process outsourcing?
Process outsourcing is the separation of certain processes outside the internal structure of a company. Their execution is usually handled by an independent subcontractor or external supplier. Most often, these are all kinds of necessary processes that do not create value for the company and do not constitute the main area of its operations. It is not uncommon for companies to outsource back-office processes of an administrative, HR, IT or customer support nature. In process outsourcing, the client expects only certain results, while the implementation of the entire process itself is left to the contractor. The client is only interested in the final outcome of the process.
The project implementation schedule consists of three stages: analyzing the scope of the project, selecting the right tools and people for the project, and completing the necessary paperwork and starting the project team.
What are the advantages of process outsourcing?
Business process outsourcing is an extremely flexible solution that provides continuity of process and continuous access to talent in the market. In addition, the process brings a number of benefits to the client:
- A third-party supplier streamlines and improves the quality of your company’s processes
- You outsource projects that take a lot of time but are less important from a business perspective
- You can save a lot of money on back-office activities such as HR, billing and accounting
- And, most importantly, you can focus on your company’s core business, outsourcing non-essential projects that do not create value for the company
Devire – your trusted partner in business process outsourcing
Devire, implementing the service of business process outsourcing, assumes both full responsibility for the proper implementation of the assigned processes, as well as for the outcome of the entire project. We provide the full infrastructure necessary for its implementation. Thus, we are engaged in a comprehensive and holistic execution of long-term projects on behalf of the client – from effective implementation to regular maintenance of the entire process. On our side is the management of all formal issues.
The process outsourcing is handled by a qualified team, which works based on the requirements set by the client. The entire process is managed by a dedicated Project Manager, who monitors the process and is responsible for its quality. We bill the client only for the results of our work.
We have prepared a step-by-step guide for companies that explains what external hiring is and how it works. Download the guide “What is Outsourcing in HR?”.
