Under the Managed Service Provider (MSP) model, Devire assumes the role of an outsourcing agency that manages outsourced technology and non-tech employees and collaborators, as well as suppliers in the field. As an integrator of various services, it brings together the solutions needed to complete the project, provides the tools and technologies, and takes full responsibility for the implementation and overall execution of the project. The team that manages the process consists of program managers and coordinators who are responsible for acquiring a certain number of contractors within a set period of time.
Vendor management is carried out through the Vendor Management System (VMS), a software that enables online collaboration with the customer in a Managed Service Provider model. The software significantly improves communication with the customer, facilitates recruitment and implementation of an employee in a new position.
Using the Managed Service Provider model, a company can completely eliminate its own IT department and replace it with a team that Devire will procure, deliver and manage. This is a huge savings in both time and resources – the client is no longer responsible for organizing the work of the IT team, and can focus on other key activities of their company.
The Managed Service Provider service is a significant simplification for complex IT implementations. The process is managed through the Vendor Management System, which significantly streamlines the implementation of the entire project. The customer receives a regular SLA report to monitor the performance of the service. Efficient management ensures a high level of service delivery, and in the event of results that do not meet the customer’s requirements, adjustments and changes are made to the service to ensure business continuity.
Managed Service Provider is an effective and tailored IT Contracting solution that flexibly enables the implementation of even the most complex and multidimensional IT projects. Dedicated Project Manager and qualified team is a guarantee of smooth cooperation in outsourcing even the most complex IT projects.
Under the Managed Service Provider model, Devire provides the necessary knowledge, skills, tools and technologies and takes full responsibility for project implementation with outsourced specialists. It manages external agencies on behalf of the client and is responsible for their invoicing and timely payment.
Using the Vendor Management System tool, Devire handles distribution of requirements to employment agencies, collection of candidates’ resumes, scheduling and coordination of interviews, generation of job offers, invoicing and time card management. The client doesn’t waste time communicating, managing, invoicing, briefing or coordinating the project, because Devire is responsible for its comprehensive service.
